Privacy Policy

We collect information that you voluntarily provide, including:

• Full name
• Phone number (mobile and/or landline)
• Email address
• Project address, ZIP code, and county
• Project details, scope, timeline, and budget preferences
• Communication history (forms, emails, SMS, calls)
• SMS consent records (text shown, timestamp, page URL, IP address, browser language)

We also automatically collect technical information such as IP address, browser type, device, referrer URL, landing page, UTM campaign parameters, and analytics events.

• Respond to inquiries and provide written estimates
• Schedule on-site consultations and appointments
• Deliver and coordinate construction, remodeling, and flooring services
• Provide customer support before, during, and after a project
• Send project status updates and service-related notifications
• Improve our website, marketing, and service operations
• Comply with legal, regulatory, and tax obligations

We may contact you by phone call, email, or SMS using the contact information you provide. Communications are operational and service-related (estimates, scheduling, project updates, and customer support). We do not send promotional bulk messages, sweepstakes, or affiliate offers.

Mobile information, including phone numbers and SMS opt-in data, will not be shared with or sold to third parties for marketing purposes under any circumstances.

We use industry-standard administrative, technical, and physical safeguards to protect your information, including encrypted transport (HTTPS), access-controlled databases, and role-based permissions for internal staff. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

We use trusted vendors to operate our website and communicate with customers, including hosting providers, customer-relationship management tools, email delivery services, SMS providers (such as Twilio), and analytics tools. These vendors only receive the information necessary to perform their services and are contractually required to protect it. We do not sell your personal information.

We use cookies, local storage, and analytics tools (including Google Analytics and conversion pixels where configured) to understand site usage, attribute leads to marketing sources, and improve performance. You can disable cookies in your browser settings; some site features may not work as expected without them.

You may request to:

• Access the personal information we hold about you
• Correct inaccurate or outdated information
• Delete your information (subject to legal and contractual retention)
• Opt out of SMS by replying STOP
• Opt out of email marketing by using the unsubscribe link

To exercise these rights, contact us using the details below.

See also our Terms & Conditions.